Getting your first break into the hospitality industry is a pivotal aspect for those who are ardent about pursuing this career path. The hospitality industry is one of diverse avenues ranging from an event planner, restaurant owner, chef and many, many more!
One who is in pursuit of a career in hospitality must be aware of the overall ethos of the industry – being of service to the needs of society through integrating knowledge and skills as a means to give genuine care for humanity.
Australia is a nation with a booming hospitality industry…
Figures published by IBISWorld state that the Aussie restaurant business alone is worth $12 billion – a growth of 4.6 per cent over the last 5 years. A growing industry implies the need for employees to fill the gaps.
An insight from the experts…
Bernie McFarlane, our Industry Liaison Manager, shares her expert tips for acquiring your first job in the hospitality industry.
Stage 1: Creating a CV that is ideal for employers
1. Include a professional summary ordered from your most recent experience to your earliest.
Even if some of your past jobs are not immediately related to the industry, there may be tasks that are relevant to hospitality, and employers like to see that there is consistency in your career summary.
2. Format your CV in a manner that is clear, easy to read and access information that employers would like to locate immediately.
If an employer is in a situation where they have to review hundreds of CVs, usually they would skim, rather than read each one thoroughly. Space things well, implement headings and subheadings.
Stage 2: Nailing the interview: What are the experts looking for?
1. Read up on your potential company
What is their history? How do they operate? What are their values? Where do they fit in the hospitality industry? When employers are in the process of hiring, they are looking for employees who are capable of understanding the overall vision and practicalities of the workplace.
2. Apply the practicalities
In the hospitality industry, physical appearance is a significant part of professionalism. Dress smartly, don't be late and maintain a polite and professional manner at all times.
3. Attitude is everything
Kenvale College had a meeting with IHG hotel managers in the beginning of 2016 where they addressed what was the number one attribute they look for in future hospitality employees.
Industry professionals want to see that their potential employees have an attitude towards hospitality as a career that puts people first by being of a service to them.
Stage 3: Proving yourself at a job trial
1. Put your knowledge and skills into practice
What ultimately separates someone from other employees is their ability to apply the knowledge, skills and insights that they have learned to serve as competent and effective professionals.
2. Don't be afraid to ask questions
Employers do not expect potential employees to know the ins and outs of how a business in hospitality works straight away. You will be able to execute your duties more effectively if you have an awareness of the expectations and standards.
3. Being polite is a universal act that will never go out of style
The one thing that draws loyal customers is the interaction they receive from the employees. The nature of the human person is to be social and when this is fulfilled, it creates a source of warmth and joy, which touches upon the ethos of hospitality – a genuine care for the person.
Learn more about the possibilities of your future…
At Kenvale, we equip our students to be competent professionals within the industry through educating them in knowledge, experience and a deeper understanding of service (humanity).
Due to our compulsory paid work with study arrangement, our students not only start their career from day one but also graduate already in employment.